SUPPORT

On this page you will find answers to a few common questions that are asked about the Performance Management system.  You will also find information about who to contact if your problem persists or if your question isn’t asked or answered here.

Frequently Asked Questions

Q.  I can’t remember my logon details.

A.  Click the “Help with User ID or Password?” link on the login page to have your information emailed to you.

 

Q.  Can I access the Performance Management system from my home computer?

A.  Yes, you can access it from any location with an Internet connection.

 

Q.  Who has access to the information about me on the system?

A.  Your direct manager has access to the information about you.  Any manager directly above him or her can also see these details.  The Human Resources Manager will also be able to see your information.

 

Support Contact

Regardless of who you or are where you are based, you can contact any one of the following people for help.

For content or workflow questions, for example, “I haven’t been prompted to complete my self-assessment. When should I do this?” or “I disagree with the competency rating my manager has given me. How do I respond?”

·        Your direct supervisor

·        Human Resources at Ext. 242 or smlutz@niagarathermal.com

For technical support questions, for example, “The screen goes blank when I click submit. What’s wrong?” or “This link to another page results in an error message appearing. What’s wrong?”

·        Technical Support at MindLeaders (800) 223-3732 Monday through Friday, 8:00 am to 8:00 pm EST.